Last updated: 9/4/2026

1. Order Processing

Orders are processed and prepared for shipment typically within 1–3 business days after payment confirmation, excluding weekends and public holidays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your selected delivery destination and chosen shipping method.

Standard Shipping: Estimated delivery within 5–12 business days depending on location.
Express Shipping: Estimated delivery within 3–7 business days.

3. Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking information will become active within 24–48 hours.

4. Customs, Duties & Taxes

Customers are responsible for any customs and taxes applied to their order (tariffs, taxes, etc.) imposed during or after shipping by their local authorities.

5. Damages & Lost Shipments

If you receive your order damaged or if a package is lost in transit, please contact our support team immediately with your order number and photos of the damaged items so we can assist with a replacement or resolution.

6. Contact Support

For questions regarding shipping or order status, please contact customer support directly via the contact details provided in your order confirmation.